Help & shipping

Shipping

Every Purrwell toy ships from a US-based maker. You get a tracking link by email as soon as your order ships. If your order includes items from more than one maker, they may arrive in separate packages.

Returns

If your cat ignores it, contact us within 30 days of delivery and we'll help with a return or exchange. Damaged or wrong item? Send us a photo and we'll make it right.

Questions

Not sure which toy fits your cat? Send us a note below and we'll reply within 24 hours.